Privacy Policy

Last Updated: July 2025

Thrive Point Group LLC. ("Thrive", "WrenchDesk," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform and services (collectively, the "Service").

By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

  • Name, email, phone number, and business information
  • Login credentials
  • Payment and billing information (processed via third-party providers)
  • Customer contact and job data (uploaded or generated via the platform)
  • Communications with support or sales teams

b. Automatically Collected Information

  • Device type, operating system, browser
  • IP address and geolocation
  • Usage data (e.g., feature usage, access times, call logs)
  • Cookies and similar tracking technologies (see Section 7)

c. Customer Call and Interaction Data

When your customers interact with our AI phone system, we may collect:

  • Call metadata (time, duration, phone numbers)
  • AI-generated transcripts and conversation summaries
  • Appointment and job-related inputs

2. How We Use Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Respond to inquiries and provide support
  • Automate scheduling, invoicing, and messaging
  • Personalize and optimize user experience
  • Send important notices and service updates
  • Detect, prevent, and address fraud or technical issues
  • Comply with legal obligations

Aggregated and anonymized data may be used for analytics, feature development, and performance monitoring.

3. Sharing of Information

We do not sell your personal data.

We may share your information with:

  • Service Providers – third parties that perform services on our behalf (e.g., payment processors, voice APIs, analytics platforms)
  • Legal and Regulatory Authorities – if required to comply with applicable law or enforce our rights
  • Business Transfers – in connection with a merger, sale, or acquisition of assets

Third-party providers are contractually required to protect your data and use it only as necessary to provide their services.

4. Data Retention

We retain personal data only for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. We may retain some information for longer if required by law, contractual obligation, or security needs.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no system can be completely secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your personal data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@wrenchdesk.ai.

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Monitor platform usage
  • Improve performance and functionality

You can control cookie settings through your browser. Disabling cookies may limit some features of the Service.

8. Children's Privacy

WrenchDesk is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If we learn we've collected such information, we will delete it promptly.

9. International Users

WrenchDesk is based in the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where we or our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by email or via the Service. Continued use of the Service after an update constitutes your acceptance of the revised policy.