All Customer Messages in One Place
A unified inbox where you can view and respond to all customer messages about their repairs. Keep every conversation organized and never miss an important update.
Stay Connected With Every Customer
Your customers can message you directly through their job portal. All messages appear in your centralized inbox so you can respond quickly and keep repairs on track.
Unified Inbox
All customer messages from every job in one organized view. Filter by unread, search by customer, and never lose track of a conversation.
Instant Notifications
Get notified when customers send messages so you can respond quickly and keep them informed throughout the repair process.
AI-Assisted Responses
Our AI assistant helps customers with common questions about their repair status, freeing you to focus on the work.
Everything You Need to Manage Customer Communication
Message Timeline
See the full conversation history with each customer, organized by job. Know exactly what was discussed and when.
Read & Unread Status
Easily see which messages need your attention with clear unread indicators and badge counts.
Customer Context
See customer details, vehicle info, and job status right alongside their messages for full context.
Quick Responses
Reply to customers directly from the inbox. No switching between apps or losing track of conversations.
Search & Filter
Find any conversation instantly with powerful search. Filter by customer name, job title, or message content.
Job Portal Integration
Messages come directly from the customer job portal where they can also view repair status and updates.
Better Communication, Happier Customers
Faster Response Times
With all messages in one place, you can respond to customers faster and keep them informed throughout their repair.
No Lost Messages
Stop juggling phone calls, texts, and emails. Every customer message is captured and organized in your inbox.
Included With Every WrenchDesk Plan
The customer inbox is part of our complete shop management platform. Start using it today.
Get Started FreeReady to Streamline Customer Communication?
Join body shops using WrenchDesk to keep customers informed and build stronger relationships.